Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of novacartworld.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***7 –
I loved it, it looks good and it’s kind of heavy.
K***s –
Arrived well packed, and arrived before the estimated delivery date, arrived in 15 days at the door of my house, I recommend the seller
L***y –
A bargain
J***s –
Excellent quality as always Smael is a brand that offers a premium product at low cost, it is heavy and eye-catching if you are a person who likes to display. I bought it to give it away.
w***r –
The cost of money is good and the time is right.
T***l –
I recommend the seller exceeded my expectations
J***a –
excelente
J***a –
Everything ok is the 2nd time I buy
f***e –
Smael watch: Elegant design, high quality material and accurate precision. Competitive price and variety of styles. Very satisfied with my purchase, I recommend it. Ideal for those looking for a reliable and affordable watch
A***a –
As described, fast and safe shipping. SUPER NICE WATCHES!!!Better than pictured…😊Id personally stand by any design of watch made by this company. Very solid and impressive.. Not a thing feels cheap. Buttons actions nor performance.. Everyone should have at least one. Come with instructions and a numbered card for your personal piece. Thank You ever so much. Have a few now. Still have a couple on the Wish List… ⭐⭐⭐⭐⭐
C***a –
The color I ordered was out of stock, but the supplier contacted me and we coordinated another color. The material is excellent, it is heavy, robust and very good watch. 10/10
k***e –
top
Customer –
The product has been received and I already have the item in my hands the shipping process has been completed.
C***s –
Nice watch, now I have to set the time. It is big for me hand, however it has already reached me. 10/10
F***D –
Second watch that I buy and continue to recommend, very good finish, the vendor very reliable and fast 10/10
Customer –
Beautiful watch
E***a –
Everything ok,👍
Customer –
Everything arrived right!! Everything arrived right!! Everything arrived right!! I recommend Everything arrived right, I recommend!!
E***o –
Smael watches are very good, recommended at 100, I have bought more than 20, without a doubt the best in terms of price.
A***C –
Very good, recommended
y***a –
The quality is good, you can place an order without problems, I recommend the seller to buy feel free to contact fast delivery
P***G –
Excellent price/quality ratio
e***r –
Thank you dear friend. I received the parcel. The delivery is very fast. High quality product, everything is perfect. I’ll buy it again. I recommend the seller and the store. Thank you, everything is at the highest level.
Customer –
The product was received and I already have the item in my hands. The shipping process has been completed.
Customer –
Amazing product, heavy but quite beautiful and durable.
Customer –
Very beautiful, heavy