Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of novacartworld.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
g***g –
Delivery is fast and the goods are good. I like the low prices. It’s a good thing that you can buy it cheaper if you use coins or Cheonwon Mart. I will continue to use it in the future.
P***p –
Super 👌
l***r –
Toll!
Y***o –
Very good, it arrived quickly.
7***r –
I bought it to put it under the drying table. It’s very convenient to put all the hot pots on the side when you put them in the drying table. I thought about whether to buy a piece of silto that absorbs water… I’m writing one, but it doesn’t dry quickly, so I chose it because I think it would be better to just wipe it .. ^ ^
Customer –
Excellent. It’s perfect will help me MTO in the kitchen. They can buy without fear…
A***n –
Excellent Product very useful thank you
a***r –
With silicone material, the goods are neat, so it is satisfactory.
r***y –
It’s very useful ~ ^ ^
Customer –
Well received.
Customer –
Super good, I really liked it, it was very resistant!!!
S***z –
It is the 2nd time I order, they are practical and resistant
1***r –
Good quality product as offered
k***r –
Bought this larger/biggest size grey silicon drying mat to place under my dish drainer in the kitchen – it fits well. (Had bought the middle size one before but it was slightly too short in length, my error in measurements). Quick dispatched, fast & free delivered by royal mail to the UK. Best price compared to other sellers (bought as a bundle deal).
f***r –
It’s like a big deal. It’s very thin. It’s okay for the price.
Customer –
Just like the advertising
K***t –
I haven’t laid it out yet because it’s less organized, but the size is right and I bought it well.
A***a –
Quality mat, took medium size
F***r –
bien
s***k –
Shipping is fast and easy to use and very cheap Shipping is fast and easy to use and very cheap Shipping is fast and easy to use and very cheap
카***r –
It’s the strongest price.
Customer –
Looks good good. Hope you do the work.
s***r –
Shipping fast and it is perfect as a drying base
C***z –
It is soft silicone but fits well. T like
Customer –
very good
Customer –
In appearance, good and high quality. Let’s see how it will be in everyday life.
Y***a –
Super quality fire
Customer –
It’s good, it’s good. It’s good. It’s good. It’s good. It’s good. It’s good. It’s good. It’s good. It’s good. It’s good. It’s good. It’s good. It’s good. It’s good. It’s good, it’s good. It’s good. It’s good. It’s good. It’s good. It’s good. It’s good. It’s good.
e***e –
It’s good.
E***m –
The drain pad fits well at my sink. I like the quality of the drain pad.
Customer –
Massive surface finish. Fast delivery.
S***u –
The size is good and light, and the ribs are solid without blurry. The opposite side is not completely soft, but it is not bad to float slightly. The main side is a lot thin, so on the whole it is light. It is used well, and even when washing and drying, the direction of the Rive seems to help when hanging. It is.
j***s –
Right Fit!!!
Customer –
Just great
s***r –
The size is just right
Customer –
The shipping is fast and the goods are fine.
T***g –
Arrived in perfect condition. It’s thiner than expected but should do its function perfectly
E***r –
The water is drained through the channels it has is re silicone
G***M –
Fast delivery product is OK just needs to test
s***m –
Satisfaction and re-purchased
G***z –
Fits my area of my sink perfectly.
S***t –
Good!
L***o –
Great as in 100% waterproof photos. Arrived in a short time recommended seller.