Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of novacartworld.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***s –
Great product, fits perfectly with the face.
Customer –
Exelent good quality material and arrive super fast I am surprised
Customer –
very cool iten. really i cant see any light with it. its soft, well done, fabric looks good. was a great buy
F***s –
The product arrived without defects and I am very satisfied.
M***a –
I bought this model because I had previously acquired another from a different, thinner brand, thinking that this would avoid pressure on the eyes. However, that design did not prove comfortable. This model, on the other hand, complies with what I was looking for: it is not invidious and, most importantly, it does not generate pressure on the eyes, which makes it much more comfortable to use. The spring sticks with velcro; I hope that over time it will not lose its adhesion, as that could affect its functionality.
T***e –
This product is a lot better than I was expecting. It completely blocks out light,has adjustable strap, and is very soft and comfortable.
A***i –
Soft product, Adjustable for all head sizes , very comfortable to sleep with , And has isolation for strong light in the room
Customer –
Comfortable eye mask perfect for travel
A***d –
Very pleased with this. It’s what I expected. It blocks out all the darkness and is comfortable.
A***v –
Delivery by Ukrmail in 16 days. Minimum packing. Sits perfectly, completely closes his eyes. Not hot. Recommend!
U***r –
This sleep eye Mask is perfect! Soft inside and doesn’t let the light go inside. I use it for my afternoon naps and I am very happy with it. Very fast delivery! I would recommend this seller!
E***o –
Came very quickly. The quality of the mask is the highest! Very comfortable. Fit me perfectly. It may not suit people with a big head (elastic is short).
B***a –
The mask seems to be of good quality, I have not tried it yet, plus notice after the tests
C***o –
seems ok, comfortable, basic quality all is ok I would purchase again. no worries here ………….
d***o –
Recommend super top👏👏👏👏👏👏👏👏👏👏👏👍👍👍👍👍👍👍👍👍👍👏👏👍👍👍👍👍👏👏
a***r –
I am satisfied with the third purchase to give my parents because the quality is good
C***e –
The item is made of high quality materials. It is super comfortable and feels premium. I really recommend it for those sleeping in brighter environments. If you normally take a nap at workplace, this is a must-have.
C***s –
Arrived protected and well wrapped, just what he had asked for and arrived a day earlier.
g***r –
As the publication says, there is no problem with the article and it arrived sooner than expected. 100/100.
S***n –
came in 5 days! very comfy and fits perfect
V***l –
Darkens well. The light is completely absorbed. Soft enough, but I can’t get used to sleeping in it yet. Convenient size regulator.
R***s –
Very good, really helped me sleep, I recommend
A***o –
This item is just amazing. Very happy about this product. Made of high quality materials In general 11points out of 10 👍