Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of novacartworld.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
N***r –
The order arrived quite quickly in a week and a half. Markers write, nothing more to say. I recommend who they are needed.
D***a –
I had compared before, very good. But for it to last longer it is better to always store it with the medium sponge
A***e –
Product arrived safely
A***r –
veeeery good. Great for studying. Beautiful colour and cool quality.
Customer –
Came well packaged and fast shipping despite the terribly windy weather outside 👍
V***v –
OK
Y***i –
ok
E***e –
I like the material is very comfortable, I have already bought it before and it works very well, it is just at hand and it is practical
Customer –
Fast delivery and good packaging. I like it. Very handy size, nice soft touch cover. ________________
A***t –
The product arrived with a fine slate marker and a rag to clean the writing. Is easily erased, without a trace. There is a blackboard on the home side. Very happy with the purchase.
R***i –
Excellent pens are also good for Erase board
Customer –
Excellent product, it paints well on the slates I bought.
Customer –
Ordered 2 boards.
E***o –
The size of the item allows to erase with precision, it’s easy to use and a good purchase. It came well protected by bubble wrap.
k***r –
The fake leather cover looks and feels nice. I added some stickers as well for a personal touch. Most importantly, the whiteboard works well, the marker stays on but is also easy to erase when you want to.
s***y –
FABULOUS!!! 🤩😍🥰 Arrived so fast! the boards are just perfect for school! The quality is amazing! very satisfied and highly recommend 👌🏿 THANKS!!!
Customer –
i love this notepad so much!!
a***r –
The product arrived in perfect condition, I will continue testing it because I need it urgently. The only and least detail is that when deleted with your handkerchief, sometimes there are very small ink dots left and a little more strength is needed to be able to clean them completely, but it is just a smaller detail.
Y***a –
The block is super 🔥 🔥 🔥
K***a –
The pens came super fast. They work well, good quality, without any issues. And the price is also good.
a***r –
Practical and functional. The satin texture of the cover is very nice and the marker easily paints and erases. The order took a little longer to arrive than necessary and came with a corner folded, but it fulfills its function.
L***e –
The whiteboard, with its sleek and flawlessly smooth surface, provides the perfect canvas for the fine whiteboard marker to effortlessly glide across, resulting in crisp and highly legible writing. The precision of the marker is beautifully complemented by the Eraser, which efficiently and effectively wipes away any markings with ease, leaving the whiteboard looking pristine and ready for the next use. I wholeheartedly recommend this exceptional whiteboard to anyone in need of a reliable and high-quality writing surface. Whether for brainstorming ideas, presenting information, or organizing thoughts, this whiteboard is a valuable tool that will undoubtedly enhance productivity and creativity in any workspace. Its superior performance and durability make it a worthwhile investment for any individual or team seeking an exceptional writing experience.
O***T –
Cool board, neatly made, the marker is thin, convenient to write. Thank you very satisfied, recommend!!
Y***y –
I loved my white board notebook and pen so much. That’s amazing. I loved how everything was packed nicely. And my package arrived super fast. Plus, it’s identical to what’s shown in images. (My camera quality sucks, so may be the photos can look odd. But, in real the product is super good).
h***t –
good product
Е***я –
Very very good product! So worth it! Beautiful color, good quality, the pen in really good and comfortable, amazing for solving math problems
C***e –
It arrived earlier than indicated and in good condition. The notebook looks d3 good quality and is very cute. I hope it’s good when I start writing
Customer –
The delivery was fast. The product meets expectations. The product is of very good quality.