Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of novacartworld.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
t***r –
I know the color I picked was beige, but I wasn’t expecting for it to be THAT beige. I’m not complaining though, it’s still a nice color. It’s spacious, minimalistic, and pairs well with any outfit. What I love most though is that it’s LINED ON THE INSIDE! Most bags I order online don’t even have a proper lining, so to see that the lining here is well done and even has 2 pockets makes this purchase + the price worth it!! Definitely recommend this to anyone looking for an everyday/errand bag that can fit your essentials <3
S***y –
perfect!!! really happy with the purchase. good quality and arrived fast
D***a –
Very nice
Customer –
Super fast and good quality.
Customer –
the bag is a lot thicker than i expected! Great material! feels sturdy
M***l –
Very close the image they showed
Customer –
Great. I have loved it. True to the description
R***i –
My kid wanted a pouch of her own. Looks good, big enough like the real deal. inside layer is a bit plastic cheap nonetheless – good value for money
Customer –
Fast shipping and perfect quality. I would repeat. In the photo the yellow is original
B***n –
The quality is good, it has more capacity than I thought and the color seems beautiful to me.
N***s –
I loved the bag is very practical, the fabric is super good and durable. 10/10. Arrived before the date indicated by the seller.
N***z –
It looks very nice, all the seams are well made, inside it has two compartments and if it looks very spacious for the size it has. It came to Me early
P***a –
Very cute and comfortable!! Looks the same as the brand uniqliao jiji. The material is durable and lightweight, I liked the shape and size very much, many things come in. The closure looks resistant. Arrived quite quickly
L***v –
Comfortable handbags for every day or on a trip!
Customer –
Looks good quality, as in the description
T***h –
Very good quality
D***z –
Arrived early. The material looks durable, with firm seams. I love that it has interior pockets to accommodate keys or money. I’m ready to start using it!
Customer –
Backpack as the image, at first glance it seems resistant. Has closure and inside two pockets.
C***o –
Good product!!
j***n –
Was black, now I ordered light. Super. Love it very much
Customer –
It is sturdy and well made, the size is suitable, and the quality is OK. Carla ordered red, which is more like a collar Burndy than a red.
Customer –
The quality is great, it is a super comfortable and adaptable material, it fits very well and it seems like you don’t have anything.
Customer –
In love! Exactly what I wanted. Quality is super nice, and it has two pockets inside. It fits all my essentials. Couldn’t be happier, now I want it in every color!! There’s one bit of loose thread but nothing I can’t fix super quickly
a***r –
I recommend
V***s –
For the price, very fair product! The lining could be better, but nothing that is not justified.
L***a –
Very nice! As it appears in the photographs.
N***a –
Very beautiful, also very big
Customer –
Perfect! Arrived before the deadline.
t***t –
Like on the photo👌
l***i –
Really high-quality bags, buying worth, it also came right fast, each bag was packed in a bag, the color as well as in the photo, it is worth
B***r –
Great, the bag arrived well and I’m happy for the quality.