Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of novacartworld.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O***o –
The watch arrived in 9 days, everything works, I recommend the seller and the store.
V***a –
Arrived perfectly
Customer –
Great watch! It works very well and arrived quickly.
K***o –
Excellent product, well packaged, complete!
C***n –
Très Jolie, Merci
D***n –
Very good watch. I arrived quickly in Argentina
A***S –
Good product, corresponds to the described. Is a very good brand
M***j –
Excellent product, it takes a little longer to MX but everything is fine.
V***s –
Great
i***s –
Excellent product meets all the mentioned characteristics, fits perfectly, is comfortable, lightweight, and ideal for walking or running.
M***r –
Pretty cool product, I thought it was kind of small. But for the photos it makes a mistake. Out of This Is Show
n***r –
The watch is excellent and is as it appears in the description. Arrived perfect and I recommend it to the 100%.
J***s –
I bought it and it came correctly! I turned on and it worked perfectly ✨️
Customer –
Great cost benefit. Compact watch. GPs with great precision. You can insert songs into the internal memory to listen to during training. Connects wireless headset via Bluetooth.
F***e –
Excellent
Customer –
had many doubts but wow! this is a great watch, has all the features I wanted, easy to use, looks great, has a great app.
r***r –
Delivery was fast. Watch has the the the same good quality as it was expected. I have Amazfit T-Rex Pro already for 5 years and it’s the best my purchase ever. That’s why I wanted to buy for my girlfriend watch of this brand. Am very satisfied with a quality of their products. Was afraid that it will not fit her tiny hand but they did and look perfect at her hand. This model has phone calls answer, NFC pay and perfect for sports, has stretching bracelet and anti scratching Gorilla glass. Definitely recommend
T***s –
Excellent! Amazing screen and beautiful watch!
f***r –
Very good
C***r –
Excellent presentation and packaging. Excelent product. Durable battery and a wide variety of spheres in the ZEPP application and in others several. The measurement is reliable. I need to test my GPS.
M***s –
Very beautiful, it arrived quickly and I’m loving it!
I***a –
It arrived on time, in perfect condition. Original product, I have been a user of the brand for years and have always liked it.
Л***а –
The watch is original, looks very stylish on the hand; the bracelet is soft, flexible, very comfortable.
Customer –
Everything is OK
S***s –
Great, really! !
M***a –
Positive point: perfectly packed product. Cute watch. Clear screen and no latches or scratches. Easy communication with the seller and excellent service. Would buy again. The downside came with the delivery. Watch arrived a few days late, but on the responsibility of the customs authorities and not the seller. I’m gonna test the other features of the watch.
E***o –
Very good and beautiful watch. I bought it for my girlfriend as a birthday present, she loved it! 😀
p***r –
Watch arrived before the deadline and in perfect condition, new product, original and working super well .. I really enjoyed it is helping me a lot in the races, super indicate the product and the seller.
S***s –
Beautiful watch!! Too much top.
y***h –
Good
R***s –
Very top watch, recommend super fast delivery
A***e –
The package is really good. the quality of the product is good. Overall, it is OK.