Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of novacartworld.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
C***o –
I like it a lot
F***s –
Very comfortable and warm, I ordered 3 and they arrived well. Excellent product.👌
Customer –
The tracksuits are very comfortable, soft and warm.
J***a –
excelente
Y***a –
The parcel arrived in 4 days. Super fast! Thank you.
K***i –
Fits size, good finish I like
I***h –
I loved
S***n –
Choose these as one of the gifts, they look small but stretch very well and are well fitted 5’9 180lbs
Customer –
I received my sweat pants in great shape
Customer –
I do recommend. Fits perfect. I feel good wearing them. Nice and warm. Great for riding bike.
E***s –
Excellent quality and price I really loved it I highly recommend it and the size to measure thanks to the seller and also thanks to the WHO did it
m***r –
Well sewn. Warm.
F***z –
I ordered 2xL which is equal to a Mexican size 34, light gray color Is equal to the photo sample If you are looking for a pants is the ideal the fabric is very good both the fabric and the cut, very fast shipping and both the delivery very helpful.
V***s –
Excellent product, very satisfied with the price and quality, fits very well, pedi size L medium 1.72 weight 73kg and I fit very well, super fast shipping, I recommend the seller.
규***팡 –
It’s a good pair of pants. You can wear a lot and thrive. It’s a good pair of pants. You can wear a lot and thrive. It’s a good pair of pants. Dare a lot and thrive.
a***r –
Resounded ahead of schedule, he looks good, thank you.
h***r –
Perfect
W***t –
For this price a very good product. Maintain its shape and color after washing.
Customer –
decent product for the price. it made it here in 8 days with the tariff nonsense on Day 3. glad to get it.
A***o –
Satisfied the delivery is fast, the product is of good quality. Really need to take a size larger
A***e –
I have bought them to be at home, they are fair but good, they are comfortable and for the price very good.
S***a –
Fast thank you! The fabric is smooth, the tailoring is neat, my photo is pants size 50
a***r –
Super beautiful warm fabric and very good quality
Customer –
This warm order a size M
Customer –
Very good
c***c –
The pants fit my measurements properly. It is 174 cm and weight 68 kg. It looks good and is tight, which makes it ideal for winter, although it can be a bit hot.
Customer –
I thank the seller and the courier for the order forwarded quickly. I haven’t tried it yet, but it looks good
I***o –
Very father I really liked…❤️
A***x –
I loved it, the fabric is very good quality, and it looks great
Y***z –
Good pants and pelt, medium size pedi for 10 years
5***r –
Very cool
T***n –
The goods are as advertised, the quantity is correct, the delivery time is faster than expected. I really like this, please promote this reputation.
r***i –
It will be interesting to see after washing
s***r –
Got my package Today and i’m very happy
Customer –
Good fabric. Warm for the winter with plush in the interior
7***r –
My boyfriend loves them true to size!
Customer –
Good quality! Gonna be nice and warm! Sizing is accurate to me!
Y***o –
The delivery is fast, the pants are fit. Slightly insulated for spring, early autumn. The tailoring is good, the cut is great.
d***m –
Got it for my man and he loves it. Fits so well with a great quality. Plus I received it just about a week after I placed it. Love eeeet
r***o –
Hello Very good quality product, very hot for winter. Good quality Sewing. I highly recommend the product. I’m Doing m, size S and slightly small.
J***z –
Ecxelent product, as the description only the sizes must be reviewed as it marks its description.
D***n –
Excellent Product I recommend very good fabric