Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of novacartworld.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T***e –
Pretty nifty products especially if you are just learning how to draw or you like to draw but you can’t freehand it. I think it’s great you can bring it on the go keeps the kids occupied they can learn how to draw their favorite characters perfect.
c***r –
Received within time frame.
E***z –
Doesn’t reflect much. Well, as always. Good seller, fast ship arrives in 2 weeks to Toluca State of Mexico. The product arrives well physically and well protected. Corresponds to the description of the publication. To buy again with this seller
Customer –
It’s nice to copy photo
m***o –
I haven’t used it, stand excellent
R***a –
Just as described Great purchase
M***z –
Comes unarmed but brings instructive, even if it is not so necessary to put it together. I had the impression that it was bigger but it’s okay for it to be portable.
R***a –
The order arrived well, I put it together and the perfect pieces arrived, the product is as it appears in the photo
v***z –
It is to give away it looks good, it has not been tried. Well packed and fast shipping
a***r –
All right.
H***f –
Fine.
K***r –
Pretty good. Plastic is good but I thought it could be a little bigger. Not glass
J***n –
January-15-2025. Thank you friend , the package arrive from the courier 🚚 company , have a good day friend ……..🥰🥰
O***v –
A pleasant and useful tool for drawing. It is suitable for both children and adults to train hand movement for smooth pencil strokes. The product arrived intact, although the packaging was slightly damaged and did not look very presentable. However, the item itself fully matches the description and completely meets my expectations. Many thanks to the seller for the product. I highly recommend it to beginners and anyone interested in drawing!
I***a –
Arrived in Mexico in 8 days… I still don’t use it so I can’t leave a review as such… Although it looks very simple but logically it is value for money… As you use it I will leave more reviews.
Customer –
Received thank you
Y***s –
Arrived in good condition arrived earlier than expected is useful
H***r –
Really nice Toy that really works. Sketch made with the Mirror. Really convenient and fast.
Customer –
Item arrived long before the expected time, it is made of good material, seller recommended
Customer –
exactly what I wanted and easy understanding direction’s multiple different ways to use it and can also use it with a tablet not just your phone LOVE IT
P***o –
Very satisfied with the article which is really practical and also beautiful and totally corresponds to photos and description. Excellent price, even better thanks to a magnificent discount, and excellent quality/price ratio. I have been very happy with the purchase. The shipment arrived in about 5 days, perfectly packed and protected, so it arrived intact.
F***n –
Merchandise Description as per WebStore. Reasonable Delivery Timeline.
태***r –
Good good
D***a –
Arrived in 1 week
E***N –
Fulfills its function
Customer –
Seems as described. Easy to put together, but it’s a little difficult to deconstruct to put back in its box.
Customer –
Very good item and in less time than the esteemed one thanks supplier and all involved to receive it at my home I recommend it widely