Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of novacartworld.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
my favorite!
I***r –
Superb ring golden chain absolutely does not bother to work and does not hang at all I highly recommend if you like extraordinary jewelry
Z***a –
The ring is notoriously beautiful that Nizhne, the photo does not convey all its glory! I’m pretty excited! I recommend it!
S***k –
As always, everything is fine: the package arrived quickly, well packed. I definitely recommend for purchase. Thank you.
П***а –
16 size freely, although adjustable. Beautiful, there is a little asymmetry between the thin rows of chains, but you need to look straight at it. I liked it very much.
Customer –
The ring is pretty, but I didn’t faint from the appearance of it. In general, everything is OK, I think that the white color of the metal will look more stylish! Recommend
D***a –
Girls ring fire, the packaging is very nice and different from other sellers. Very advise! Thank you seller!
I***r –
Thank you very much for the product. Very beautiful ring. I order for the second time. The quality is excellent.
T***n –
Super🤩🤩🤩
В***а –
What a lovely it is, I am very satisfied, the gentle glimmer, for such charm and for that kind of money, take it and will not regret, it is fashionable and Super, thanks to the sellers and the store, it came quickly, I advise you to buy of course!!! Packaging is super, in general, prosperity to the store and sales wish.
s***r –
I like it, looks beautiful on the finger. Fast delivery
Customer –
Very cute accent ring. Stylish, I recommend. Arrived 3 days earlier
j***r –
Very stylish and beautiful
У***я –
The ring is gorgeous. Very unusual)) i am delighted. I recommend. Fast delivery 🚚
N***o –
I liked the ring very much. Made perfect! Looks stylish😍 There are no complaints about the quality. Wanted to reduce by size 16, but it doesn’t work.
R***m –
it is veryyy prettyyy i love it
m***i –
Beautiful ring I hope the color does not fade Greetings thank you
S***e –
Amazing 🤩
Б***а –
Chic rings of excellent quality. Took in two colors! Rectmenduu for purchase!
Ч***а –
The ring is great, the quality is good, it is the same as the seller’s photo and description. The delivery is fast.
a***r –
The ring is very beautiful and of good quality I recommend it, it has silver beads and when they fall on the finger it looks very cool it can be adjusted to your measure.
У***я –
I recommend! Fast delivery! The ring is very-very-very beautiful 🥰 I am very pleased 😊
Б***а –
Favorite now!!! Incredibly beautiful, interesting, unusual, fits everything!!! Chic ring!
Customer –
The ring is very cool the same in the picture, the size can be changed, very stylish💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙
Т***с –
Came quickly. I liked the ring. Fit non-adjustable size 17
Г***а –
Quality ring. And the packaging is decent. Well done seller.🫶🏻