Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of novacartworld.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
F***i –
Great, o like it
Customer –
The price is very good, it has 3 speeds and they mix perfectly, I recommend it.
A***a –
Quite surprised with the product, very good quality and works perfect, I liked it quite! I certainly recommend it
m***a –
Perfect, works perfectly
H***e –
Nothing to say, she allows me to foam the milk well and make beautiful cappuccinos
m***y –
haven’t yet tested but appears to be exactly as described
N***n –
I haven’t used it long enough to see if it’s good or not. But out from the box I can see that it has a good weight and doesn’t feel flimsy. The motor is quite powerful too. I think it’s pretty good and is really affordable.
M***a –
Good quality, to see with the use how it continues to work.
G***z –
Exelente thank you for everything and until a next opportunity
U***z –
Works very well
Customer –
Works perfectly, no issues so far
A***a –
Very good materials, it has good power
J***a –
Excellent makes a lot of foam the coffee looks like cappuccino if it is great👍🏻I liked it quite also brings entry to recharge type “C” and that is very good thanks to the responsible seller I arrived in 16 days to Mexico
a***r –
Great product. Works perfect for me. Recommended for milk, tea & coffee lovers 🥰🥰
T***n –
Arrived in one box that wasn’t damaged at all so i’m happy with that. Once i use it i’ll update the review based on the functionality of it
D***a –
Exceptional use it continuously. Very convenient charging function with internal rechargeable battery. !!!
C***r –
It works super well, it has 3 speeds and the product is rechargeable with a USB to USB C cable. It arrived very quickly.
f***r –
Works perfectly, arrived quickly and with all its pieces.
Customer –
I love💖
a***r –
It has 3 speeds and is charged with a usb cable is super good, it remains to be seen that such foam
A***a –
The wicked came by hour, the box was called. They put the decylka into one piece. I didn’t try in robots, I didn’t try charges, during the next week
G***a –
Very nice. Works well.
Customer –
motor seems to be strong, a nice feature is that the spinny thing is detachable and you can wash it completely
d***r –
Quality is good. Worth for the price
O***H –
All OK
p***i –
It is good with excellent charger
Customer –
Looks great! Hope it lasts long! Excited to use it! Got four different modes. Seems very powerful.